Before you start using BlueJay, please make sure your system meets our requirements.

Healthcare Provider related FAQ

1). The application does not work with Microsoft IE?

Yes, our platform is currently only compatible with Google Chrome and Mozilla Firefox, with versions 13 and above now working with Safari as well. We recommend that you use either of those browsers while logging in. For any additional information regarding browsers and devices compatibility, please visit What are the Compatible Browsers and Devices

2). Cannot log in to the website?

There can be a number of reasons why you’re unable to log in. 

a. The trial has expired: If you’ve been using the trial version, you might be facing difficulty logging in because the trial has expired. We recommend that you recheck before trying again. 

b. Forgotten the password: If you cannot log in because you’ve forgotten your password, click on the ‘forgot your password' button to reset it. 

c. Issues with saved cookies: If you are still facing issues, we recommend that you clear your browsing data and try again. 

• Clear your browsing history in Internet Explorer
• Clear your browsing history in FireFox
• Clear your browsing history in Google Chrome

3). My camera does not work through the live chat/video visit feature

 If the following message shows up whenever you try to switch on your camera.  A quick solution would be to adjust your camera setting > close all your tabs > then restart your browser. The camera would be back online! 

4). Does the subscription fee remain the same even when the number of patients increases? 

BlueJay Mobile Health lets you add an unlimited number of patients to your account within the same subscription fee. 

5). How do I update/change my clinic’s name

Follow these few easy steps to update/change your clinic’s name: 

a. Go to ‘My Account' and then ‘My Profile’ from the menu on the left. 

b. In the section on the right, you can edit and change any information you want. 

6). How to add another therapist to the clinic? 

Follow these easy steps: 

a. From ‘Manage Region & SNF’ on the left, go to ‘Providers’. 

b. You will see the ‘Add Provider’ button on the right. Click on it. 

c. Enter the required data in the pop-up to add a new provider. 

d. How to add providers in bulk?

Patient-related FAQ

1). What do my patients see from the app? 

Check out the tutorial video for BlueJay Health here. We also have online tutorials for patients. 

2). How to change a patient’s contact number/email address?

a. Click on ‘My Patients’ on the left-side menu. You will now see all patient’s information on your screen. 

b. Click on the patient’s name and then the profile picture logo to edit the ‘Patient Profile’. 

c. Update patient's information, once you finished, click on the "Save" button to save the changes. 

3).My patient wants to use printed treatment instruction

If your patients are not smartphone users or would like printed instructions regardless, you can print them the PDF of the exercise plan by: 

a.  Got to the patient’s ‘Dashboard’ by selecting the respective patient from ‘My Patients’. 

b. In front of the ‘Exercise Program’ that appears, you’ll see a button to ‘Export Exercise PDF’. 

c. Export the PDF and then print it out for the patient. 

4). What if my patients are not smartphone users? 

In case of your patients not being smartphone users, they can still visit you through their web browser. For HEP, the patients receive a link to view the exercise video on the web. 

They will receive a treatment email notification with a link that helps them access the exercise program through the patient web portal. Check out the video below to find out how: 

5). How to resolve the problem if bulk upload fails? 

If you are a mac user, you will need to download the BlueJay bulk upload template to enter the patients’ information. 

a. Press ‘Cancel’ if the following pop-up appears: 

b. Once you have pressed ‘Cancel’, excel will automatically ask you to save the file. 

c. Please select the file type as “Windows comma separated(.csv)”. 

d. Then upload this file back to the bulk upload page, your patient records should be uploaded to the system successfully.  

6). How do I prescribe more exercises or modify the existing programs? 

Try the following steps:

a. From ‘My Patients’ on the left menu, choose the specific patient

b. You will be directed to the patient’s ‘Dashboard’. 

c. In the ‘Exercise Program’ column, click on the ‘Enlarge’ button that shows you patient’s exercise program details. 

d. You will be taken to the patient’s exercise program page. From here, choose ‘New Exercise Program’ to add a new exercise plan for the patient. 

e. Upon clicking on the ‘New Exercise Program’, you will be directed to a new window. Choose ‘Add Video’ and your preferred choice of upload.

f. Follow the steps to choose the video you need to send until the ‘Add to Exercise Program’ appears. 

You can also check out this tutorial video to find how you can prescribe a new exercise program to your patients. 

g. If you just want to extend/modify the current exercise program, just add some text in the ‘instructions’ box until an activated green ‘Next’ button appears on the top right side

7). How does BlueJay handle the payment process? 

BlueJay Engage will not process any transactions from our system. You can use your own billing system or PayPal to bill your patients. BlueJay system will generate a downloadable invoice which you can send to your patients or use for insurances.

More questions? Contact us at support@bluejayhealth.com